Twitter, the ever-popular microblogging service, has had major site outages and bugs lately. And the usually enthusiastic Twitter user-base is growing frustrated 140-characters at a time. So if Twitter doesn’t recover soon, they may never recover at all. This site is becoming a great example for companies of how important basic service features are, like reliability.
Regular Twitter users come to the Web site to send “updates” (or “tweets”; text-based posts, up to 140 characters long) to each other — one big digital chart room. But the key part of the conversation — the “Replies” functionality which lets users communicate and have conversations — has been down, taking a lot of the fun out of the service.
Becoming less fun is the worst thing that could happen to twitter, who right now is far ahead of it’s competition…
But here’s the rub: Twitter’s site outages could create a lull in popularity that allows alternative, similar sites a window for success…
a) Twitter wins early adopters and establishes a strong core user base.
b) Frequent site downtime begins to erode Twitter’s popularity.
d) Competitors grow exponentially through a mass exodus of Twitter’s audeince, and new consumer adoption.